FAQs
How does your property management service work?
We handle everything from listing creation to guest communication, cleaning coordination, and maintenance. You simply provide the property, and we take care of the rest to maximize your rental income.
What is included in the 15% commission?
Our commission covers listing management, guest communication, revenue management, regular inspections, and property maintenance coordination. Additional services like photography, cleaning, and restocking are charged separately.
How do you handle guest check-ins?
We provide seamless self-check-in options with smart locks or lockboxes, along with detailed instructions sent to guests before arrival. We're also available 24/7 to assist with any check-in issues.
What areas do you service?
We primarily service the Northern Beaches area of Sydney, including Manly, Dee Why, Narrabeen, Mona Vale, and surrounding suburbs.
How often will my property be inspected?
We conduct regular inspections after each guest checkout and periodic thorough inspections to ensure your property remains in excellent condition.
Can I still use my property when I want?
Absolutely! You have full control over your calendar. Simply let us know when you'd like to block dates for personal use, and we'll ensure those dates are unavailable for bookings.
How do I receive my earnings?
Earnings are transferred directly to your bank account on a monthly basis, along with a detailed statement showing all bookings, expenses, and net income.
What if something gets damaged?
We collect security deposits through the booking platform and thoroughly document the property's condition. In case of damage, we handle the claims process with the booking platform's host protection programs.